{"id":1660,"date":"2017-09-12T08:33:44","date_gmt":"2017-09-12T08:33:44","guid":{"rendered":"http:\/\/demo.thembay.com\/megabuy\/?page_id=1660"},"modified":"2025-05-29T21:30:33","modified_gmt":"2025-05-29T21:30:33","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/lesharoje.com\/?page_id=1660","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t
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FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t1. General<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
  1. So what are you all about?<\/strong>
    We are an online drinks retailer who specialise in spirits; beers; wines and soft drinks. We also supply many trade businesses, so if you’re a trade customer then check out our trade page.<\/li>
  2. Can I link to your website?<\/strong>
    We love it when people link to our site because it gives us more exposure. So feel free to copy and paste URLs anywhere you like \ud83d\ude09
    www.lesharoje.com<\/a><\/li>
  3. I’d like to make a complaint<\/strong>
    Our motto is to provide great customer service, and whilst we do our best to serve you, there may be times when we’ve messed up. So if you would like to complain about something (or anything), then no worries, we’d really like to listen and help you, therefore please contact our\u00a0    customer support team<\/a>\u00a0so they can assist you.<\/li>
  4. How can I contact you?<\/strong>
    You can call us; email; tweet or FaceBook IM us. Please use the\u00a0    contact us<\/a>\u00a0page for further information<\/li>
  5. What are your operating times?<\/strong>
    You can use     lesharoje.com<\/a> to place and track orders 24 hours a day, 365 days a year. However, our business operating hours are Monday-Friday 9 am to 5.30 pm (excluding public holidays).<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t2. Ordering<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
    1. How do I place an order?<\/strong>
      To place an order, simply add products to your shopping cart and follow the checkout procedure. If you are having technical issues, then please call us and we’ll take your order over the phone. Please do note, we can only take orders over the phone if you have an\u00a0account\u00a0with us (you can easily create an\u00a0account).<\/li>
    2. What is the minimum\/maximum order I can place?<\/strong>
      We do not have a minimum or maximum order requirement. You can order from as little as 1 product to any amount. For orders over \u00a399, you can take advantage of our free standard delivery service.<\/li>
    3. Can I cancel my order once it has been placed?<\/strong>
      You may cancel your order once it has been placed and ONLY before it has been dispatched. Please contact our\u00a0customer support team\u00a0for further assistance.<\/li>
    4. Do you offer discounts?<\/strong>
      For first time customers, we offer a discount if you subscribe to our newsletter, you will also receive some amazing offers via email. You can also follow us on social media for other great deals! We also offer\u00a0trade customers\u00a0trade discounts.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t3. Payments<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
      1. Are my transactions secure?<\/strong>
        To give our customers confidence and integrity we use SSL to protect and secure transactions between your web browser and our servers. Your payment information is not made visible or accessible to the outside world as our servers are maintained and hosted in a secure location. Further to this, you will be challenged to authenticate your credit card.<\/li>
      2. What payment methods do you accept?<\/strong>
        We accept all major credit and debit cards as well as PayPal. We do not accept cheques or cash, however, you can raise a money order with lesharoje.com. Payment options are given during the checkout process.<\/li>
      3. Why has my payment not been accepted?<\/strong>
        We carry out a number of validation checks to authenticate payments made electronically as well as your bank trying to authenticate you. However, sometimes payments may get rejected. If this happens, please recheck your payment method, address details, and bank security measures. Alternatively you may call our\u00a0customer support team\u00a0who will be happy to assist you.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t5. Postage & Delivery<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
        1. Where is my order?<\/strong>
          There could be a number of reasons why you may not have received your order. This may include payment failures, shipping problems, or even us (after all mistakes can be made). We ask that you allow 2-3 working days to receive your order within the UK. To further assist you, please check the tracking status of your parcel via our\u00a0order tracking\u00a0service. If you still need help then please contact our\u00a0customer support team, who will be happy to help.<\/li>
        2. Who will deliver my order?<\/strong>
          We use Parcelforce Worldwide to deliver all our orders globally. They provide us with a great delivery service and we reflect this onto your experience of shopping with us.<\/li>
        3. How will my order be packed?<\/strong>
          You can imagine that shipping bottles mean plenty of breakages. We at lesharoje.com ensure that all products are in their original packaging and when boxed, the products are protected securely and tightly to avoid them breaking in transit to you. We do our best to ensure that your order arrives intact and undamaged.<\/li>
        4. Do you offer Next Day \/ Weekend delivery?<\/strong>
          All Next Working Day orders received Monday-Thursday before 2 pm will be dispatched on the same day, with the intent of next working day delivery in mainland UK. For example, if you place an order on Friday afternoon at 13:57, your order will be dispatched on Monday. These orders should be received the next working day, however, this is weather permitting, so please monitor your tracking via\u00a0My Account. Orders received on weekends or public holidays will be processed and shipped on the next working day. For example, if you place an order at any time on a Saturday then we will process it on Monday and it will be delivered on Tuesday. For worldwide postage, Next Working Day delivery is not possible.<\/li>
        5. How much does postage and packaging cost?<\/strong>
          Please see our\u00a0delivery rates\u00a0for further information.<\/li>
        6. Can you deliver to a different address from the billing address?<\/strong>
          Yes. This option is given to you during the checkout process. Please take care when entering your delivery details.<\/li>
        7. I received a faulty \/ damaged bottle, what shall I do?<\/strong>
          Shipping bottles and (fairly) fragile products can lead to damages whilst your order is in transit. Whilst we carefully select and package your products, once they have left our depot unfortunately we have no control over how they are handled (although we have told our courier to take extra special care). Should you receive a damaged or faulty product, view our\u00a0returns policy\u00a0for further information.<\/li>
        8. Do you offer ‘Click & Collect’?<\/strong>
          To collect your order from our depot, you will need prior authorisation from our\u00a0customer support team. You will need to bring your original order confirmation with you and your photographic ID along with proof of the billing address. This is so that we can verify you.<\/li>
        9. Will I need to sign for my order?<\/strong>
          In most cases you will. We understand that you may not always be home, however, our couriers may ask for a signature and some ID. If you won’t be in to receive your order, then please ensure you reply to the notifications received from the courier.<\/li>
        10. Will I be asked to verify my age<\/strong>
          In most cases you will. In addition to signing for your parcel, if you look under the age of 21 then you may be challenged for your age. You require photo ID to confirm your age.<\/li>
        11. My order tracking states “delivered”, but I’ve not received it!<\/strong>
          If you have not received your order within 5 working days of receiving the dispatch notification and your tracking states the goods have been delivered, then you must immediately contact our\u00a0customer support team\u00a0so that we can assist in investigating this matter on your behalf.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t6. Returns<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
          1. Can I return something that I ordered?<\/strong>
            Should you want to return an order to us, please view our\u00a0returns policy\u00a0for further details.<\/li>
          2. Do I have to pay anything for returning my order?<\/strong>
            You will need to pay postage on all items returned to lesharoje.com. Please view our returns policy\u00a0for further details.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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            \n\t\t\t\t\t\t\t\t\t\t\t\t7. Support<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
            1. I’m stuck, I need help, can I speak to someone?<\/strong>
              Of course you can. We are here to help so If you require any assistance whatsoever then please feel free to get in touch with our\u00a0customer support team.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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              \r\n\t\t\t\t\t\t\t\t\tStill question? Leave it here<\/span>\r\n\t\t\t\t\t \t\r\n\t\t\t\t\t\t\t\t\tYour email address will not be published. Required fields are marked (*)<\/span>\r\n\t\t\t\t\t\t\t<\/h3>\r\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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